Shipping & Returns
Please make sure to review your order before ordering. Changes are hard to make after orders have been placed due to the high number of orders we receive daily. If you have changes on your order, it may delay your shipment further than the below-stated timelines.
Several countries do not allow nicotine to be imported. VJD Wholesale is not liable for any shipments held or seized by your country's customs. We will not refund any orders due to shipments not arriving as it is your responsibility to understand the law of your own country.
Please allow 24 hours for your package to be shipped.
- Please allow extra time for your returns to be reviewed and processed.
- Returns for defective product(s) will be accepted within 180 days of purchase
- All returns must include the original invoice and/or reference number corresponding to the defective product(s).
- All returns must include original packaging and original pieces for a full refund. Any contents without its original packaging will be denied.
- No returns on clearance and auction product(s). Product(s) will be denied.
- No returns on any devices containing liquids/e-juice. This includes but is not limited to disposables, closed-pod systems, and eJuice bottles. Product(s) will be denied.
- No returns on non-defective product(s). Product(s) will be denied.
- Customers will need to provide a shipping label for any denied product(s). If the shipping label is not provided within 30 days, the product(s) will be disposed of.
Return product(s) marked DOA
Any product will be considered DOA if it fails within the first 14 calendar days after the customer receives the product(s).
After 14 days, a normal RMA process will apply. Product(s) being returned as DOA will be subject to testing. If the product(s) returned is tested and not found DOA, the product(s) will be denied.
Credit will be applied to your account when the DOA product(s) is received, inspected, and approved by the VJD Wholesale returns department.
Customers will need to provide a shipping label for any denied product(s). If the shipping label is not provided within 30 days, the product(s) will be disposed of.
Please submit the RMA request form. Click here to begin an RMA for defective products.